The feedback is an essential managerial tool, too often underestimated. Indeed, he suffers from a certain image deficit. Often understood Seychelles Email List as an admonition, feedback is not, however, a technique for formulating reproaches. On the contrary, it can be used to convey compliments. Even more unknown, the key to success in giving constructive feedback is above all knowing how to receive it. Help your employees progress through feedback To make feedback a performance driver for your team, get your teams to subscribe to this process. It is essential to understand and convey the benefit of regular feedback to your employees. This involves emphasizing the importance of negative as well as positive feedback. On the other hand, do not hesitate to encourage a dynamic of reciprocal feedback.

Finally, in order to guarantee its sustainability and operation, jointly establish a charter of good practices: no judgment, no devaluation. These principles are valid regardless of who gives feedback . How to avoid the main pitfalls and keep constructive feedback? Value honesty and benevolence. 10 key steps to give successful feedback Define a constructive goal for your feedback: reframe, congratulate, motivate … Ensure the good disposition of his interlocutor. Start the feedback positively. Remain factual in his words and in his tone. Highlight areas for improvement, stay positive to encourage. Manage the reaction of your employee by mobilizing active and altruistic listening.Get your feedback accepted by taking the time to re-explain and deepen if necessary.

7 tips for receiving profitable feedback

Maintain your line of conduct throughout the feedback. Conclude the feedback interview by setting corrective actions or new objectives to be carried out. Agree on deadlines to meet. Leave room for feedback from your employee. In order to maintain a positive and reciprocal relationship with your collaborator, do not be authoritarian in your feedback. However, when managing a team, you have to know how to show humility and accept feedback from your employees, both positive and negative. This posture is essential to maintain a positive dynamic and to pass on its own recommendations. However, receiving meaningful feedback requires preparation. 7 tips for receiving profitable feedback

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Encourage your team to give feedback . Dissociate the feedback from their personal identity. Always remember that the feedback is not personal judgment but addresses factual elements that should not attack your self-esteem. Adopt a positive posture to learn from feedback. Listen to feedback all the way to ensure full understanding. Do not cut off your interlocutor. Let him or her do everything before asking for clarification if necessary. Control your emotions and show your disagreement in a constructive way. Dare to ask for explanations to clarify the feedback. Feedback does not have an absolute and fixed value. On the contrary, it must open the possibility of a constructive exchange in order to find solutions in a collaborative way. Seek advice and jointly find avenues for improvement. Do not underestimate feedback techniques to progress and support your employees;

Adapt the internal functioning of the company to the customer experience

Marc Bouzik is a consultant, trainer and “retail enthusiast” . Convinced that the digitally native vertical brands are the carriers of the most innovative projects, he supports them to change the codes and revolutionize the consumption experience . He shares his advice with you to stay abreast of the latest trends and challenge your practices. Digital technology and the multiplication of points of contact between the brand and its community are now forcing market players to offer a decompartmentalized experience. Brands must imagine a “one-channel” customer journey where social networks, the eshop and the store are complementary in the value chain of the experience.The key ? Capitalize on the strengths of each point of contact: Get qualified word of mouth on Instagram,

Volume and drive-to-store on your eshop, High added value service and in-store ship from store. This requires a global reflection upstream, all channels, to define the new role of the store in the customer experience. The store becomes the cornerstone of your “one channel” strategy, in particular thanks to the development of ship from store solutions. This is when you will define the place of digital in-store and its complementarity with your salespeople. Digital is a vector of experience, not an end in itself. The two key elements of this decompartmentalized experience: the unification of stocks and access to customer data, in real time. Easier said than done for some brands whose e-commerce and physical retail activities have been developing in silos for years. Sometimes managers, processes, information systems (or even prices) are different.

 

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