Arcep, the Electronic Communications Regulatory Authority for Posts and Press Distribution, has published the 2021 edition of the Jordan Phone Number List Digital Barometer. This document presents the results of the CRÉDOC survey on the daily use of new technologies by the French. The study was conducted among 4,029 people living in mainland France aged 12 or over.

Through this long report of 350 pages, we discover a precise portrait of the diffusion of information and communication technologies in France. What are the 10 key digital figures in 2021? 9 out of 10 French people are on the InternetRegarding the percentage of people using the Internet, there is an increase in comparison with previous years. To understand this phenomenon, we must turn to the elderly: digital technology is used more and more by the elderly. 93% of 60-69 year olds have access to the web, an increase of 12 points in one year, and 71% of over 70s (+ 13 points).

Also, we note that for the first time, the computer is used more than the smartphone to connect to the Internet (43% against 41% for the smartphone). In France, 83% of the population connects to the Internet every day. The effects of confinement and the generalization of telework are being felt … 84% of French people have a smartphoneIn France, more than 4 in 5 people have a smartphone, and this figure continues to increase. In 2020, 77% of French people owned a smartphone compared to 84% in 2021.

39% Of Internet Users See No Barrier To Internet Use

Most of the time, buying a new smartphone is explained by the fact that the old smartphone no longer worked very well (37%) or no longer worked at all (26%). Only 25% of those surveyed simply wanted to change their phone. The remaining 12% of the survey concerns the purchase of the first smartphone.

From an ecological point of view, the finding is not encouraging. Used smartphones represent only 17% of the market, compared to 84% for new smartphones. Smartphone recycling has also not become commonplace: only 14% of used smartphones are recycled. Half of the old smartphones are kept at the owner’s home. In more than half of the cases, the owner believes that it can still be used.


We notice a lack of knowledge of the subject since 16% of people questioned explain not knowing what to do with their old phones, and 9% of them explain that they keep their used phones for fear that their personal data will not be recovered.35% of French people have difficulty using digital tools and the InternetHowever, despite the attachment of the French for the Internet and new technologies, 35% of them say they have difficulty in making optimal use of digital tools and the Internet.

Support is appreciated in the event of difficulties. When they can’t achieve something online, 56% of French people prefer to be explained how to do it. 32% prefer it to be done for them. 76% of respondents have made an online purchase this yearDuring the past 12 months, 76% of respondents have bought on the Internet. Among them,

More Confidence In Data Protection

48% buy online at least once a month, an increase of 13 percentage points in two years. Online commerce has become all the more democratized with the pandemic. In 2020, 44% of French people sold goods or services on the Internet.

76% of French people read the press onlineDigital leads to reading: 76% of French people read newspapers and magazines online. In digital version, half of Internet users recommend free versions, while in paper format, 81% of respondents prefer paid newspapers.

For books, 17% of respondents read books on screens: this is double compared to 2018.The French spend an average of 19 hours in front of a screen each weekSince the year 2020, successive confinements have pushed the French to spend more time in front of screens.

Depending on age, the types of screen consumption vary. Among those under 40, the Internet is in first position, far ahead of television. After 40 years, there is a reversal of the trend. 39% of Internet users see no barrier to Internet use Some respondents mentioned obstacles to the use of the Internet, such as the lack of personal data protection at 26%, the quality of the services offered at 10%, the complexity of use at 6%, or even the costs of the Internet. ‘use at 6%.

However, 39% of those questioned do not perceive any obstacle to the use of the Internet. A figure that remains encouraging for digital professionals! More confidence in data protectionCompared to 2017, data protection concerns have decreased by 14 points. In 2020, 26% of internet users or mobile phone owners were worried about their data usage.

However, we can see workaround strategies on the part of those concerned. 29% of respondents say they have already turned off their phone to avoid tracking, and 69% have already refused geolocation of their device. These tips may make internet users feel more confident online. To gain the trust of your site visitors, opt for an HTTPS URL .

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